Delivery, Will Call / Pick-up Policies
Will Call / Pick-up
Orders placed for pick up via phone or on our website require the purchasing customer to pick up the product themselves and provide proof of identification which will require presenting the credit card used for the purchase and a matching name California driverâ€™s license, California State issued ID, or USA passport Â ID.Â
To help assure on-time delivery during the busy holiday season, place your order at least 1 day prior to all holidays including: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.
Delivery cutoff times and delivery areas vary during all holiday periods. Please call your local store for delivery schedules. We can not guarantee same day delivery for non-local orders.Â
Same Day Delivery
If you order by 2:00 pm in the recipient's time zone, we can typically deliver the flowers the same day Monday through Friday. For same day service on the weekend please order by 12:00 pm on Saturday. We can not guarantee same day delivery for non-local orders.Â Orders received after cut off timesÂ and requesting same day delivery will incure at $4.37 surcharge per order.
We are unable to guarantee delivery at a specific time, but we are normally able to deliver within four hours on orders. You many request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request. However, to insure the safety of our drivers and others, we can not guaantee delivey times.
Delivery Times & Minimum Order Amounts
Minimum Order / Purchase is required for delivery and varies by delivery area. Please contact your local store for minimum purchase requirements. Â
Normal delivery times are 8am-6pm daily. During major holidays such as Valentine's Day and Mother's Day we offer extended hours and delivery times, call to verify.
These orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. If you do not know the zip code or exact address of the funeral home we will look it up for you. We normally contact the funeral home anyway to verify the time of the viewing and make arrangements for the flower delivery. If you have selected a delivery date that is before the actual viewing we will deliver to the viewing per the funeral home instructions.
Banners Funeral Arrangements
Due to the time-sensitivity of delivering funeral orders, if a banner is not available, we will fill your order to value, substituting the banner with more flowers for an even fuller arrangement.
High schools do not accept deliveries for students. Please send teacher's gifts to the high school and any student orders to their residence. Orders to high schools should be placed early because they usually must be received by 2pm.
We are unable to deliver flowers to a P.O. Box or an A.P.O. addresses.
If no one is home
Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery.
If the recipient's address is incorrect and delivery was attempted to the address, there is a $10 address correction fee. We are not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.
Canceling or Changing an Order
Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. Email changes or cancellations are NOT accepted. To cancel or change an order that has not been processed, please call immediately. All changes or cancellations MUST be verbal.
Recipient may be contacted
In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.
Request to leave item at door
The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.
Recipient refusal of delivery
If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.
The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order.